Data Privacy Policy

This Privacy Policy explains how Golden Euro collects, uses and protects personal information when you use our online casino services. We take your privacy seriously and set out below what data we collect, why we hold it, how we keep it safe and how you can exercise your privacy rights.

Types of data we collect

Personal data

When you register an account we collect personal information such as your name, date of birth, email address, telephone number and residential address. We also store identity documents where required for verification, and payment details needed to process deposits and withdrawals.

Technical data

We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and approximate location. We also record activity logs, session data and error reports to help keep the service running.

Transactional data

We keep records of your account activity such as deposits, wagers, game history, bonuses claimed and withdrawals. Transactional data is used to manage your account, process payments and meet anti-fraud and anti-money-laundering obligations.

How we use your information

We use your data to operate your account, process payments, verify your identity, provide customer support and comply with legal obligations. We also use information to detect and prevent fraud, resolve disputes and to administer our services, including communicating about changes to your account and our policies.

Data protection practices

We protect your information using industry-standard technical and organisational measures, such as encryption, access controls and secure storage. Access to personal data is limited to authorised staff and third-party service providers who need the information to perform their services. We train our teams on privacy and data security and regularly review our safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, improve performance and personalise your experience. This includes essential cookies for login and security, performance cookies for analytics and optional cookies for marketing. You can manage cookie preferences through your browser or via the cookie settings on our site.

User rights

You have rights over your personal data including the right to access, correct or delete information, and to object to or restrict processing in certain circumstances. You may also request a copy of data we hold in a portable format where applicable. We will respond to requests in line with applicable data protection law.

Access, correction and deletion

You can review and update much of your account information through your account settings. For other requests, or to ask us to correct or delete personal data, contact our privacy team at [email protected]. We may need to verify your identity before acting on requests and we may retain certain information where required by law or for legitimate business purposes.

Information sharing and third parties

We share data with third parties where necessary to provide the service, including payment processors, identity and fraud prevention providers, analytics vendors and trusted service suppliers. We may also disclose information to comply with legal obligations or to protect the safety and security of our users and services.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, we will notify you by email or in your account. Please check this policy periodically for the latest information on how we protect your privacy.